1. Legal framework and purpose
This Privacy Policy governs the processing of personal data carried out through the website SpainDocs (www.spaindocs.com), in accordance with applicable regulations, in particular:
— Regulation (EU) 2016/679 (GDPR)
— Organic Law 3/2018 (LOPDGDD)
— Law 34/2002 (LSSI-CE)
This policy informs users about how their personal data is collected, used, stored and protected, as well as their rights.
2. Personal data processed and categories
The website may process the following categories of personal data, depending on the forms or communications submitted by the user:
— identification and contact data (name, email address, phone number)
— data related to the request or inquiry (case description, administrative situation)
— technical metadata related to communications (date, time, communication channel)
Data may be provided through forms, email or other communication channels available on the website.
The user voluntarily decides which personal data to provide, according to their own criteria and the level of information they consider appropriate to share.
SpainDocs does not require unnecessary personal data for the provision of the service, and the user may request the service with limited identification.
Any additional documentation or information provided will be processed solely for the intended purpose and treated confidentially.
SpainDocs does not request special categories of data unless strictly necessary and voluntarily provided by the user.
3. Purposes of data processing
Personal data provided by the user may be processed for the following purposes:
a) Responding to inquiries and requests related to administrative assistance and document coordination services
b) Carrying out a preliminary analysis of the situation and, where applicable, applying pre-contractual measures at the user’s request
c) Maintaining professional communication and follow-up
d) Complying with applicable legal obligations
SpainDocs may suggest or request additional information when necessary for the analysis.
However, providing such information is voluntary and remains under the user’s control.
SpainDocs does not use personal data for unsolicited marketing communications.
Data will not be used for purposes incompatible with those described above.
4. Legal basis for processing
The legal basis for processing, in accordance with Article 6 of the GDPR, may include:
a) the user’s consent
b) pre-contractual measures requested by the user
c) execution of a contractual relationship where applicable
d) compliance with legal obligations
The user may withdraw consent at any time.
5. Data retention
Data will be retained for the time necessary to:
— respond to the user’s request
— manage the professional relationship, if applicable
After this period, data may be retained in a restricted form for legal compliance or defense against potential claims.
6. Data recipients and processors
As a general rule, personal data will not be shared with third parties except:
a) where required by law
b) where necessary for the provision of the service
In such cases, data may be processed by service providers acting as data processors (e.g. hosting services, email providers or technical tools), with appropriate safeguards.
If the user makes payments through external platforms, those providers may process data according to their own privacy policies.
7. Data controller identification
Controller: Arsi Eltermann
Trade name: SpainDocs
Tax ID (NIF): Y2609338W
Professional address: Valencia, Spain
Email: administracion@spaindocs.com
8. User rights
Users may exercise the following rights:
— access
— rectification
— erasure
— restriction of processing
— objection
— data portability
Requests may be sent to administracion@spaindocs.com.
Users also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD).
9. Security measures
The controller implements appropriate technical and organizational measures to protect personal data.
However, users should be aware that internet security is not absolute.
10. International data transfers
As a general rule, international data transfers are not expected.
If they occur due to technical providers, they will be carried out in compliance with GDPR safeguards.
11. Accuracy of data and user responsibility
The user guarantees that the data provided is accurate, complete and up to date.
The user is responsible for the information they provide and for deciding what data to share.
The user acknowledges that the quality, scope and accuracy of the analysis depend on the information provided.
Any omission, concealment or inaccuracy of relevant data may affect the outcome of the service, without generating liability for SpainDocs.
12. Policy updates
SpainDocs reserves the right to modify this Privacy Policy to reflect legal or technical changes.
13. Applicable law
This Privacy Policy is governed by applicable Spanish and European data protection laws.